Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
360 North Illinois Route 31, Crystal Lake, IL 60014
Mazda of Crystal Lake Phone
Mazda of Crystal Lake Directions
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
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WELCOME TO MAZDA OF CRYSTAL LAKE

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Recent Reviews

Testimonials

"This was the first time I was at this dealership . I felt..."

Studalark
DEALERRATER
6-4-2020
Full Star Full Star Full Star Full Star Full Star

This was the first time I was at this dealership . I felt like I was treated fairly and honestly. The salesman didn't try to push the more expensive car on me.

I recently picked up a 2020 BMW X5 M and had a fantastic...

RR from Lincoln Park
CARS
5-30-2020
Full Star Full Star Full Star Full Star Full Star

I recently picked up a 2020 BMW X5 M and had a fantastic experience with the team at BMW Crystal Lake. They were very knowledgeable about the models and had a friendly no pressure sales environment. The buying process was very simple, fast and professional. Specially, I had a great buying experience with Heather Lublink and will be buying more cars from her in the future. I will definitely be recommending This dealership to my friends and colleagues as well!

Great customer service in a very unusual time!

Mike G.
CARS
5-23-2020
Full Star Full Star Full Star Full Star Full Star

I have been in sales, marketing and customer service for over 40 years. I also tend to be more "difficult" type of buyer. The very down to earth, patient and personal service that Michelle & her team provided me throughout my sales experience is very rare even in "normal" times. Michelle was very knowledgeable about my 5 Series and answered all of my questions / concerns. My follow-ups with Michelle & her team were responded to quickly and resolved. Kudos to all! Mike G.

Great service, no hassle whatsoever.

mark.downum
CARS
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

"Great service, no hassle whatsoever."

mark.downum
DEALERRATER
5-21-2020
Full Star Full Star Full Star Full Star Full Star

Salesperson, managers were all great and easy to work with. No hype, no pressure, just focused on the customer's needs. i would definitely go back there for another vehicle.

Excellent overall experience! Michelle was a pleasure to...

Fitz3458
CARS
5-16-2020
Full Star Full Star Full Star Full Star Full Star

Excellent overall experience! Michelle was a pleasure to work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expecting family. I highly recommend working with this team!

"Great customer service during this COVID-19 situation...."

Cade0906
DEALERRATER
5-14-2020
Full Star Full Star Full Star Full Star Full Star

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

Great customer service during this COVID-19 situation....

Cade0906
CARS
5-13-2020
Full Star Full Star Full Star Full Star Full Star

Great customer service during this COVID-19 situation. Fair pricing and trade in value. Ethan Vange was wonderful to deal with. Finance Department worked with us to make the car buying experience effortless.

Amazing personable service. Bought my 3rd BMW from this...

Laura K
CARS
5-10-2020
Full Star Full Star Full Star Full Star Full Star

Amazing personable service. Bought my 3rd BMW from this dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions.

Exceptional staff. I worked with Leah and Michelle on...

Tracy
CARS
5-4-2020
Full Star Full Star Full Star Full Star Full Star

Exceptional staff. I worked with Leah and Michelle on line for most of the purchase. When I arrived at the dealership it was literally less than 40 minutes and I was out the door driving home my new BMW X5. We did a quick test drive, all the paperwork was ready so I only had to sign and Michelle showed me how to navigate the idrive. She drove me to enterprise to help with the rental car drop off and that was that. Super friendly. I drove 2 1/2 hours to pick up the car and I would do it again...View More

"Michelle was the best ! Worked with us through several..."

silaprati
DEALERRATER
5-1-2020
Full Star Full Star Full Star Full Star Full Star

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

I was a little wary of buying a car online during the...

BrettK
CARS
5-1-2020
Full Star Full Star Full Star Full Star Full Star

I was a little wary of buying a car online during the COVID-19 lockdown, but the sales and finance team made it a smooth and simple process. Leah and Heather were wonderful. I would definitely use BMW of Crystal Lake again.

Michelle was the best ! Worked with us through several...

silaprati
CARS
5-1-2020
Full Star Full Star Full Star Full Star Full Star

Michelle was the best ! Worked with us through several last minute choices and changes to our original ideas to help get us a car that we would be very happy with. Realizing also that the normal business routines were more difficult with all the pandemic protocols ! Thank you

This was our first experience with this dealership and we...

Brian Dolata
CARS
4-24-2020
Full Star Full Star Full Star Full Star Full Star

This was our first experience with this dealership and we are very pleased with the entire process especially during the COVID-19 pandemic. Dealing with Michelle was just awesome. She is so friendly and knowledge. Michelle treats you as a valued customer making sure you are happy. Rich in finance made the process quick and painless. Having an appointment versus waiting in line for hours at the dealership is so much more efficient and less stressful. Thank you!

BMW of Crystal Lake is definitely 5 star dealership! I...

ggleyzer
CARS
4-1-2020
Full Star Full Star Full Star Full Star Full Star

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future.

Had a fantastic experience working with Leah and...

Danielgarneata
CARS
3-17-2020
Full Star Full Star Full Star Full Star Full Star

Had a fantastic experience working with Leah and Michelle. They were both extremely helpful and made my experience there great! I would recommend working with the both of them to anyone in the market for a new or CPO BMW!

Ethan sets the bar for a positive dealership experience

Nick Terry
CARS
3-16-2020
Full Star Full Star Full Star Full Star Full Star

Typically, I buy and sell my vehicles through private parties, but I was tempted to come and look at some of the used car selections at Anderson Crystal Lake. I normally cringe at what I think is the typical car dealership experience (which was reinforced at another dealership later in the day), but was pleasantly surprised at the helpfulness displayed by Ethan Vange. Ethan expertly guided us through the car-buying process. While test driving the vehicles, he explained most of the bells and...View More

"Ethan sets the bar for a positive dealership experience"

Nick Terry
DEALERRATER
3-16-2020
Full Star Full Star Full Star Full Star Full Star

Typically, I buy and sell my vehicles through private parties, but I was tempted to come and look at some of the used car selections at Anderson Crystal Lake. I normally cringe at what I think is the typical car dealership experience (which was reinforced at another dealership later in the day), but was pleasantly surprised at the helpfulness displayed by Ethan Vange. Ethan expertly guided us through the car-buying process. While test driving the vehicles, he explained most of the bells and...View More

"Overall I can say it was a great experience, different..."

Shahid
DEALERRATER
3-16-2020
Full Star Full Star Full Star Full Star Empty Star

Overall I can say it was a great experience, different than a typical car buying experience. Sales was not pushy and we were able to get to a deal in timely manner within two times back and forth pricing. Ethan was awesome from Sales and his manager Nicholas who finalized deal was good too. Leah from online team was great in communicating all along. Rich from finance was good in getting papers done efficiently. However being small dealership with one finance guy, we had to wait a lot for our...View More

Overall I can say it was a great experience, different...

Shahid
CARS
3-15-2020
Full Star Full Star Full Star Full Star Empty Star

Overall I can say it was a great experience, different than a typical car buying experience. Sales was not pushy and we were able to get to a deal in timely manner within two times back and forth pricing. Ethan was awesome from Sales and his manager Nicholas who finalized deal was good too. Leah from online team was great in communicating all along. Rich from finance was good in getting papers done efficiently. However being small dealership with one finance guy, we had to wait a lot for our...View More

Great service, nice people.

haasedvm
CARS
3-12-2020
Full Star Full Star Full Star Full Star Full Star

Jim Orton did a great job finding the exact car we wanted and the sales experience was complete and efficient. It was my second purchase from this dealer.

"Great service, nice people."

haasedvm
DEALERRATER
3-12-2020
Full Star Full Star Full Star Full Star Full Star

Jim Orton did a great job finding the exact car we wanted and the sales experience was complete and efficient. It was my second purchase from this dealer.

Unbelievable team and extremely helpful especially Ethan...

Icon Building Group
CARS
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Unbelievable team and extremely helpful especially Ethan Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn't certain what I was looking for they went up and beyond by providing a variety of options. Providing this type of service worked in their favor since I ended up buying 2 vehicles. You can tell it starts from the top and that you can count on the entire Anderson Team to be extremely professional if it's trading in, purchasing,...View More

"Unbelievable team and extremely helpful especially Ethan..."

Icon Building Group
DEALERRATER
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Unbelievable team and extremely helpful especially Ethan Vange. They provided assistance for me the other day immediately although many people were present. Since I wasn’t certain what I was looking for they went up and beyond by providing a variety of options. Providing this type of service worked in their favor since I ended up buying 2 vehicles. You can tell it starts from the top and that you can count on the entire Anderson Team to be extremely professional if it’s trading in,...View More

Quick and Easy Purchase

Heather H
CARS
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This was my first experience with Mazda, and it was a great one. The sales staff were friendly and didn't make me wait around. Jordan answered all my questions and was extremely patient and never pushy. I went into the dealership thinking I would just take a look at a CX-5 even though I knew very little about it, and two days later, I had a new car. The experience was easy and painless thanks to the great staff at Anderson.

"Quick and Easy Purchase"

Heather H
DEALERRATER
3-10-2020
Full Star Full Star Full Star Full Star Full Star

This was my first experience with Mazda, and it was a great one. The sales staff were friendly and didn't make me wait around. Jordan answered all my questions and was extremely patient and never pushy. I went into the dealership thinking I would just take a look at a CX-5 even though I knew very little about it, and two days later, I had a new car. The experience was easy and painless thanks to the great staff at Anderson.

"This was my 1st time I ever considered purchasing a..."

jmeyerhoffhuggins
DEALERRATER
3-4-2020
Full Star Full Star Full Star Full Star Full Star

This was my 1st time I ever considered purchasing a Mazda. Everyone we dealt with was a pleasure to work with. The waiting areas and bathrooms were kept very clean

This was my 1st time I ever considered purchasing a...

jmeyerhoffhuggins
CARS
3-1-2020
Full Star Full Star Full Star Full Star Full Star

This was my 1st time I ever considered purchasing a Mazda. Everyone we dealt with was a pleasure to work with. The waiting areas and bathrooms were kept very clean

"My daughter and I needed to replace our old cars. A big..."

Donna.evans723
DEALERRATER
2-29-2020
Full Star Full Star Full Star Full Star Full Star

My daughter and I needed to replace our old cars. A big decision for both of us. After going to many different dealers and looking for over 6 months we chose Mazda of Crystal Lake! Jordan was knowledgeable and was able to help us finally make our decision for the CX5. Rich helped us move through the financial paperwork easily. We are both very happy with our new cars! Recommend highly.

This was a great experience. They had the car ready to go...

john
CARS
2-28-2020
Full Star Full Star Full Star Full Star Full Star

This was a great experience. They had the car ready to go when I arrived. Jordan the salesperson and Jim the manager were both super easy to work with. This dealer is an hour away from me but I would make the drive to shop here again.

First Service Visit for 2019 X3

BMWX3Luxury
CARS
2-25-2020
Full Star Full Star Full Star Full Star Full Star

John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new friends at Crystal Lake BMW. I have worked with John on other occasions when I have had questions about my car or when I brought it in for a car wash. Thank you John.

"First Service Visit for 2019 X3"

BMWX3Luxury
DEALERRATER
2-25-2020
Full Star Full Star Full Star Full Star Full Star

John was helpful and informative. Easy to set up appointment and was in and out in no time. Waited while car was serviced. Chatted with my new friends at Crystal Lake BMW. I have worked with John on other occasions when I have had questions about my car or when I brought it in for a car wash. Thank you John.

"Michelle Canova was amazing to work with. We have twin..."

Safety first for young drivers.
DEALERRATER
2-22-2020
Full Star Full Star Full Star Full Star Full Star

Michelle Canova was amazing to work with. We have twin fifteen year old boys who were excited to purchase their first car. We told Michelle what we were looking for. She found a car that checked all boxes!!! (Price/safety/color/stereo/leather/size). We truly thought we would have to give up on some of the features. She nailed it selling us a Mazda 2016 CX5. Her sales style is so genuine. She made the day really special for the kids, treating them like adult car buyers. Can’t wait to work with...View More

Michelle Canova was amazing to work with. We have twin...

Safety first for young drivers.
CARS
2-22-2020
Full Star Full Star Full Star Full Star Full Star

Michelle Canova was amazing to work with. We have twin fifteen year old boys who were excited to purchase their first car. We told Michelle what we were looking for. She found a car that checked all boxes!!! (Price/safety/color/stereo/leather/size). We truly thought we would have to give up on some of the features. She nailed it selling us a Mazda 2016 CX5. Her sales style is so genuine. She made the day really special for the kids, treating them like adult car buyers. Can't wait to work with...View More

Incredible experience

jwaack0
CARS
2-21-2020
Full Star Full Star Full Star Full Star Full Star

We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and laid the foundation for a long-term relationship. There was no high pressure sales push, she listened to what we wanted and showed us multiple options in the comfort of the heated building. We were able to come to our own decision to buy, and be comfortable with that decision. Heather made the deal fit within our budget and was very fun to deal with,...View More

"Incredible experience"

jwaack0
DEALERRATER
2-21-2020
Full Star Full Star Full Star Full Star Full Star

We were referred to Michelle from a work colleague and are we thankful for that! Michelle totally made us feel part of the Anderson BMW family and laid the foundation for a long-term relationship. There was no high pressure sales push, she listened to what we wanted and showed us multiple options in the comfort of the heated building. We were able to come to our own decision to buy, and be comfortable with that decision. Heather made the deal fit within our budget and was very fun to deal with,...View More

After searching for about 8 months to find the perfect...

kaseymanecke
CARS
2-20-2020
Full Star Full Star Full Star Full Star Full Star

After searching for about 8 months to find the perfect car for me, Mazda was the best choice. Jordan was very helpful and knowledgeable about the CX-5. Everyone was friendly and welcoming!

"After searching for about 8 months to find the perfect..."

kaseymanecke
DEALERRATER
2-20-2020
Full Star Full Star Full Star Full Star Full Star

After searching for about 8 months to find the perfect car for me, Mazda was the best choice. Jordan was very helpful and knowledgeable about the CX-5. Everyone was friendly and welcoming!

My daughter and I needed to replace our old cars. A big...

Donna.evans723
CARS
2-19-2020
Full Star Full Star Full Star Full Star Full Star

My daughter and I needed to replace our old cars. A big decision for both of us. After going to many different dealers and looking for over 6 months we chose Mazda of Crystal Lake! Jordan was knowledgeable and was able to help us finally make our decision for the CX5. Rich helped us move through the financial paperwork easily. We are both very happy with our new cars! Recommend highly.

The sales staff knew their product well. They answered...

Hreiva
CARS
2-15-2020
Full Star Full Star Full Star Full Star Full Star

The sales staff knew their product well. They answered all our questions thoroughly. The car was detailed and looked impeccable at delivery. All staff were friendly and professional.

Love working with a smaller dealership... makes you feel...

NET Foodman
CARS
2-14-2020
Full Star Full Star Full Star Full Star Full Star

Love working with a smaller dealership... makes you feel that they want to work with you to get best deal... and I do feel I received the best deal I could get anywhere

Heather, Taylor, Bob, and Rich were very helpful with the...

TaylorBunker
CARS
2-14-2020
Full Star Full Star Full Star Full Star Full Star

Heather, Taylor, Bob, and Rich were very helpful with the deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful.

"Heather, Taylor, Bob, and Rich were very helpful with the..."

TaylorBunker
DEALERRATER
2-14-2020
Full Star Full Star Full Star Full Star Full Star

Heather, Taylor, Bob, and Rich were very helpful with the deal on a X3. I recommend going to Crystal Lake BMW. They are no pressure sales and will are very informative and helpful.

BMW X5 order

julieBMW
CARS
2-9-2020
Full Star Full Star Full Star Full Star Full Star

Bob Miller along with the rest of the team was great to work with. They helped us make a purchase and special order for the exact vehicle we needed.

Have never had a dealership/salesman work so hard for me....

Lanson5
CARS
2-2-2020
Full Star Full Star Full Star Full Star Empty Star

Have never had a dealership/salesman work so hard for me. Gale Erken sincerly understood my concerns, wants and worked very hard to take care of me. I would recommend Gale with absolutely no reservation.

So easy, no high pressure, very professional

Greg
CARS
1-21-2020
Full Star Full Star Full Star Full Star Full Star

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

"So easy, no high pressure, very professional"

Greg
DEALERRATER
1-21-2020
Full Star Full Star Full Star Full Star Full Star

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

Pleasant no nonsense experience. Just what I was looking...

Awickert
CARS
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

"Pleasant no nonsense experience. Just what I was looking..."

Awickert
DEALERRATER
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

We had a great experience at this dealer. Our sales...

Chirogirlgirl
CARS
1-14-2020
Full Star Full Star Full Star Full Star Full Star

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

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We are conveniently located at 360 North Illinois Route 31, Crystal Lake, IL 60014

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