Mazda of Crystal Lake
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
360 North Illinois Route 31, Crystal Lake, IL 60014
Mazda of Crystal Lake Phone
Mazda of Crystal Lake Directions
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
Close
Close

WELCOME TO MAZDA OF CRYSTAL LAKE

Mazda for sale in Crystal Lake

Pit Stop at Mazda of Crystal Lake
Mazda of Crystal Lake Pit Stop

Recent Reviews

Testimonials

"My husband and I just happened to stop here after an..."

JCombs
DEALERRATER
12-4-2019
Full Star Full Star Full Star Full Star Full Star

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical nonsense you experience with most dealerships. James answered all of our questions and gave us the time we needed to decide, he was not pushy at all. When we went back to officially purchase and pick up the...View More

My husband and I just happened to stop here after an...

JCombs
CARS
12-1-2019
Full Star Full Star Full Star Full Star Full Star

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical nonsense you experience with most dealerships. James answered all of our questions and gave us the time we needed to decide, he was not pushy at all. When we went back to officially purchase and pick up the...View More

"We just purchased a new Mazda CX-9 from Anderson Mazda...."

Ttripspainting
DEALERRATER
11-29-2019
Full Star Full Star Full Star Full Star Full Star

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

"Ethan was terrific working with us to get us a great deal..."

wilhelm.a.m
DEALERRATER
11-29-2019
Full Star Full Star Full Star Full Star Full Star

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

Ethan was terrific working with us to get us a great deal...

wilhelm.a.m
CARS
11-29-2019
Full Star Full Star Full Star Full Star Full Star

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

We just purchased a new Mazda CX-9 from Anderson Mazda....

Ttripspainting
CARS
11-29-2019
Full Star Full Star Full Star Full Star Full Star

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

Pleasant Buying Experience

Ken L
CARS
11-28-2019
Full Star Full Star Full Star Full Star Full Star

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very pleased with all aspects of this dealership!

BMW of Crystal Lake sets the standard of exceptional service

RCROSS428
CARS
11-28-2019
Full Star Full Star Full Star Full Star Full Star

I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other dealerships to achieve. The entire staff from the Client Advisor, Internet Coordinator, Sales Manager, and the BWM Genius Representative were extremely friendly with a no pressure sale. Combine all of this with an outstanding Service Department you can't go wrong. I highly recommend BMW of Crystal Lake.

"Pleasant Buying Experience"

Ken L
DEALERRATER
11-28-2019
Full Star Full Star Full Star Full Star Full Star

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very pleased with all aspects of this dealership!

"These guys are unreal! Rob (service advisor) and Ersom..."

J Santos
DEALERRATER
11-27-2019
Full Star Full Star Full Star Full Star Full Star

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn’t duplicate the problem 4 times despite me showing it to them, and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try because I had heard good reviews. Rob and Ersom went...View More

Julio S.
Julio S.
YELP
11-27-2019
Full Star Full Star Full Star Full Star Full Star

These guys are unreal! Rob (service advisor) and Ersom (technician) did what other Mazda dealers wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate the problem 4 times and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try. Rob and Ersom went above and beyond to make sure my problem was fixed. They foam...View More

These guys are unreal! Rob (service advisor) and Ersom...

J Santos
CARS
11-27-2019
Full Star Full Star Full Star Full Star Full Star

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate the problem 4 times despite me showing it to them, and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try because I had heard good reviews. Rob and Ersom went...View More

"Great & Kind Service"

J Curto
DEALERRATER
11-26-2019
Full Star Full Star Full Star Full Star Full Star

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

Great & Kind Service

J Curto
CARS
11-26-2019
Full Star Full Star Full Star Full Star Full Star

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

Got a great car at a great price but it took forever....

Stew
CARS
11-25-2019
Full Star Full Star Full Star Empty Star Empty Star

Got a great car at a great price but it took forever. They were nice, friendly but very slow and a little disorganized. It was almost two hours before I actually got to see the car that I drove 80 miles to come see. And when my offer and financing was approved, it was almost another two hours until I met with the business manager. There was also a discount that I was lead to believe would be applied in full but was then reduced by half until I objected. Not the best buying experience.

"Comfortable Low-Pressure Experience"

teekay
DEALERRATER
11-19-2019
Full Star Full Star Full Star Full Star Empty Star

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

Comfortable Low-Pressure Experience

teekay
CARS
11-18-2019
Full Star Full Star Full Star Full Star Empty Star

Highly recommend our salesperson, Jordan Acevedo. He went out of his way to make the car buying event a good experience. Can't say the same for the experience I had with the Internet people.

We loved your dealership. The sales people were very...

tdemuth414
CARS
11-17-2019
Full Star Full Star Full Star Full Star Full Star

We loved your dealership. The sales people were very friendly and knowledgeable. Gale was our primary contact and I really enjoyed working with him. Erin Canova is awesome!!! My wife said it was great to work with a dealership that had so many women on staff-she said it made her more comfortable to work with women.

Excellent Experience from an Excellent Dealership

Suomi8
CARS
11-14-2019
Full Star Full Star Full Star Full Star Full Star

I couldn't speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of...View More

"Excellent Experience from an Excellent Dealership"

Suomi8
DEALERRATER
11-14-2019
Full Star Full Star Full Star Full Star Full Star

I couldn’t speak any higher of the team at BMW of Crystal Lake. Everyone from my salesman of Bob Miller to the managers of Heather and Dan and Finance Manager of Rich Spears did everything possible to not only find an amazing deal for me but make the whole sales process extremely comfortable, transparent, and enjoyable. They gave me not only the best deal by far but the best experience. I have visited many BMW dealerships and I can tell you without question none of them even compare to BMW of...View More

"Great, personable and professional"

BWS2019
DEALERRATER
11-5-2019
Full Star Full Star Full Star Full Star Full Star

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

Great, personable and professional

BWS2019
CARS
11-5-2019
Full Star Full Star Full Star Full Star Full Star

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

"New BMW X6 "

BMWGuy
DEALERRATER
10-9-2019
Full Star Full Star Full Star Full Star Full Star

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the...View More

New BMW X6

BMWGuy
CARS
10-9-2019
Full Star Full Star Full Star Full Star Full Star

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the...View More

"The sales team @ Mazda of Crystal Lake made my car buying..."

Lori
DEALERRATER
10-5-2019
Full Star Full Star Full Star Full Star Full Star

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

The sales team @ Mazda of Crystal Lake made my car buying...

Lori
CARS
10-5-2019
Full Star Full Star Full Star Full Star Full Star

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

TURNING AN UGLY SITUATION INTO A POSITIVE EXPERIENCE

Kate
CARS
10-4-2019
Full Star Full Star Full Star Full Star Empty Star

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing thousands to correct major problems resulting in my major complaint with BMW of Crystal Lake. I was ill advised to keep my 2007. I was ready to purchase a Toyota simply because of the low maintenance....View More

Super Low Pressure and Pleasant Buying Experience

luethm
CARS
10-3-2019
Full Star Full Star Full Star Full Star Full Star

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest...View More

"Super Low Pressure and Pleasant Buying Experience"

luethm
DEALERRATER
10-3-2019
Full Star Full Star Full Star Full Star Full Star

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest...View More

A great customer experience.

NPP
CARS
10-1-2019
Full Star Full Star Full Star Full Star Full Star

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

"A great customer experience."

NPP
DEALERRATER
10-1-2019
Full Star Full Star Full Star Full Star Full Star

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

Excellent Experience

Abby M.
CARS
9-30-2019
Full Star Full Star Full Star Full Star Full Star

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

"Excellent Experience"

Abby M.
DEALERRATER
9-30-2019
Full Star Full Star Full Star Full Star Full Star

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

Excellent service!!!

Andrew
CARS
9-26-2019
Full Star Full Star Full Star Full Star Full Star

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

Excellent experience at the dealership

inethui
CARS
9-26-2019
Full Star Full Star Full Star Full Star Full Star

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

"Excellent experience at the dealership"

inethui
DEALERRATER
9-26-2019
Full Star Full Star Full Star Full Star Full Star

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

Outstanding Service and Follow Through! Best of the Best!

STC Beamer
CARS
9-25-2019
Full Star Full Star Full Star Full Star Full Star

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and professionalism.

"Satisfying experience in working with Bob Miller."

Kalme
DEALERRATER
9-19-2019
Full Star Full Star Full Star Full Star Full Star

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that...View More

Good service, knowledgeable salesman

JP
CARS
9-19-2019
Full Star Full Star Full Star Full Star Empty Star

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

Satisfying experience in working with Bob Miller.

Kalme
CARS
9-19-2019
Full Star Full Star Full Star Full Star Full Star

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that...View More

Best car searching experience

happydriver
CARS
9-10-2019
Full Star Full Star Full Star Full Star Full Star

Bob Miller and his colleague's work impressed us. Researching, testing, and negotiating for a new car has always been intimidating a task for me, especially the chats with dealers who know everything and have seen it all. Being able to search on our own pace, to obtain relevant knowledge and information to our advantage were what we wanted, and Bob helped us through without any trace of pressure. We happily purchased a Mazda CX5 and would recommend Bob to anyone in their process of searching...View More

Great buy - BMW X5

AaronBMWX5
CARS
9-10-2019
Full Star Full Star Full Star Full Star Full Star

Michelle and the team at BMW Crystal Lake we're awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you've ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

"Great buy - BMW X5"

AaronBMWX5
DEALERRATER
9-10-2019
Full Star Full Star Full Star Full Star Full Star

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

The Place yo buy your car

Bimmer
CARS
9-7-2019
Full Star Full Star Full Star Full Star Full Star

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

"The Place yo buy your car"

Bimmer
DEALERRATER
9-7-2019
Full Star Full Star Full Star Full Star Full Star

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

"Easy, No-Hassle Car-Buying Experience"

Alex
DEALERRATER
9-5-2019
Full Star Full Star Full Star Full Star Full Star

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my...View More

Read More

We are conveniently located at 360 North Illinois Route 31, Crystal Lake, IL 60014

Mazda of Crystal Lake Sales Hours Logo