Mazda of Crystal Lake
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
360 North Illinois Route 31, Crystal Lake, IL 60014
Mazda of Crystal Lake Phone
Mazda of Crystal Lake Directions
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
Close
Close

WELCOME TO MAZDA OF CRYSTAL LAKE

SERVICE DEPARTMENT

Our Location

Mazda of Crystal Lake
360 North Illinois Route 31
Crystal Lake, IL 60014

Service: 833-247-8921
Scroll Up

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed
Scroll Down
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Winter Filter & Wiper Special

$20 OFF with coupon

Engine Air Filter
Wiper Blades
Cabin Air Filter

Please present coupon when order is written. Not valid with any other coupon offer or advertised special. Plus tax and fees. Valid only at Anderson dealerships. Discount off posted price. Must purchase all items together to apply discount. Rear wiper blades extra if applicable. Installation in store required for discount. Valid through 11/30/19.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Mazda Variable Discount Coupon

Save based on how much you spend!

Spend $100 to $199.99 & SAVE $7.50
Spend $200 to $299.99 & SAVE $10
Spend $300 to $399.99 & SAVE $15
Spend $400 to $499.99 & SAVE $20
Spend $500 to $599.99 & SAVE $25
Spend $600 or more & SAVE $30

Excludes tires. Must present coupon when order is written. Not valid with any other coupon, offer or advertised special Applies to Service Department purchase only. Valid only at Mazda of Crystal Lake. Valid through 11/30/19

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Mazda Oil Change & Tire Rotation

$10.00 OFF with coupon

Genuine Mazda oil filter. Rotate tires. Set proper tire pressure. Tire-tread inspection. Inspect cabin air filter. Inspect & adjust all fluid levels. Multi-point inspection.

Mazda only. Please present coupon when order is written. Not valid with any other coupon, offer or advertised special. Valid only at Mazda of Crystal Lake. Valid through 11/30/19.

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.

Meet Our Service Staff

Service Manager Derek Cogdill
X
You can reach Derek at 815-455-4330
Service Manager
Derek Cogdill
Service Advisor Ed Rubio
X
You can reach Ed at 815-455-4330
Service Advisor
Ed Rubio
Service Advisor Rob Jacobus
X
You can reach Rob at 815-455-4330
Service Advisor
Rob Jacobus
Service Advisor John Brown
X
You can reach Rob at 815-455-4330
Service Advisor
John Brown
Service Scheduler Katie Spencer
X
Call Katie at 815-455-4330
Service Scheduler
Katie Spencer
Service Assistant Laura Waclaw
X
Service Assistant
Laura Waclaw

Contact Information


Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, DEALERRATER

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It...

- BWS2019, CARS

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, DEALERRATER

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together!...

- BMWGuy, CARS

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, DEALERRATER

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

- Lori, CARS

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing...

- Kate, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, CARS

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading...

- luethm, DEALERRATER

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, CARS

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in...

- NPP, DEALERRATER

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., CARS

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You...

- Abby M., DEALERRATER

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

- Andrew, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, CARS

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

- inethui, DEALERRATER

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and...

- STC Beamer, CARS

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted...

- Kalme, DEALERRATER

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

- JP, CARS

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted...

- Kalme, CARS

Bob Miller and his colleague's work impressed us. Researching, testing, and negotiating for a new car has always been intimidating a task for me, especially the chats with dealers who know everything and have seen it all. Being able to search on our own pace, to obtain relevant knowledge and...

- happydriver, CARS

Michelle and the team at BMW Crystal Lake we're awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you've ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had...

- AaronBMWX5, CARS

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and...

- AaronBMWX5, DEALERRATER

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car...

- Bimmer, CARS

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car...

- Bimmer, DEALERRATER

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

- BMWX3Luxury, DEALERRATER

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

- Scott, DEALERRATER

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

- BMWX3Luxury, CARS

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and...

- Alex, CARS

Bob sold me my 2020 X5 M50i and was very easy to work with and got me the answers I needed quickly. Would definitely work with Bob again! Management on the other hand made sure to bend me over for everything they could on my perfect condition trade in even after they had offered me $1,000 more the...

- CarEnthusiast4Life, CARS

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

- Scott, CARS

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and...

- Alex, DEALERRATER

Although this was my first Mazda purchase experience my fiancee recommended BMW and Mazda of Crystal Lake to me. She had bought two cars from them and they have not disappointed. Knowledgeable, courteous treatment all thru the car buying process.

- mjm2062, CARS

Although this was my first Mazda purchase experience my fiancée recommended BMW and Mazda of Crystal Lake to me. She had bought two cars from them and they have not disappointed. Knowledgeable, courteous treatment all thru the car buying process.

- mjm2062, DEALERRATER

I returned my BMW 5 Series here at end of lease, and leased an X5. The price is lower than that of two other BMW dealerships. Derek and Heather treated me really well, and the whole process, both return of my old BMW and lease of my new C5, went on really smoothly and pleasant. Their GM also came...

- Jinius, CARS

Bob Miller was very responsive and easy to work with. I had some problems getting documentation from the dealer but he helped me for weeks after the sale to make sure everything was right. Thanks!

- studlybmecoop, CARS

This is an outstanding dealership that will make you feel like family. The sales department will work with you on your purchase. The service department goes above and beyond to help you out

- Celloman, DEALERRATER

I had only planned on test driving a CX-9, but it get right so I went with it. Bob was not at all pushy and made the long process of buying easy. I got a lot of creepy car salesman vibes at a lot of the other dealerships we went to. This was not one of them.

- nk815, CARS

I had only planned on test driving a CX-9, but it get right so I went with it. Bob was not at all pushy and made the long process of buying easy. I got a lot of creepy car salesman vibes at a lot of the other dealerships we went to. This was not one of them.

- nk815, DEALERRATER

Nice staff, easy transaction from start to finish. Over my lifetime in buying cars in the luxury market this was probably the most painless experience.

- Sak, CARS

This is an outstanding dealership that will make you feel like family. The sales department will work with you on your purchase. The service department goes above and beyond to help you out

- Celloman, CARS

Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase.

- TheBlackPope, DEALERRATER

Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase.

- TheBlackPope, CARS

Jordan make the car buying experience enjoyable from the beginning! He greeted us immediately and asked how he could help. He was not pushy. Very knowledgeable about the cars - happy to answer any questions, and if he didn't know he found the answer. He was even so nice as to good pick up another...

- Kpiller, CARS

Jordan make the car buying experience enjoyable from the beginning! He greeted us immediately and asked how he could help. He was not pushy. Very knowledgeable about the cars - happy to answer any questions, and if he didn’t know he found the answer. He was even so nice as to good pick up another...

- Kpiller, DEALERRATER

My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience super fun and enjoyable. Thank you Mazda of Crystal Lake! 10 star!

- Cisneros, DEALERRATER
View All Testimonials