Mazda of Crystal Lake
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
360 North Illinois Route 31, Crystal Lake, IL 60014
Mazda of Crystal Lake Phone
Mazda of Crystal Lake Directions
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
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WELCOME TO MAZDA OF CRYSTAL LAKE

Testimonials

DEALERRATER
BWS2019
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great, personable and professional

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

CARS
BWS2019
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great, personable and professional

Jordan helped me out and-- being someone in sales myself, for almost 15 years-- I can tell you confidently that he is a genuine service-first salesperson. He was professional and courteous and took time to consider my needs and budget in a way that balances out the businesses needs and goals. It was an amicable experience and I'd definitely tell others to "go see Jordan" at Anderson, because he'll take care of you.

DEALERRATER
BMWGuy
Full Star Full Star Full Star Full Star Full Star
10-9-2019
New BMW X6

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the paperwork ready. I would recommend if your wanting a class act you should work with Michelle and Crystal Lake BMW. I love my X6 it looks nice in the stable next to my 2015 435i Coupe’ and my 1987 325i Convertible!

CARS
BMWGuy
Full Star Full Star Full Star Full Star Full Star
10-9-2019
New BMW X6

This one was a hard one to find and Michelle and Leah and Dan worked hard to put me in this SAV. I had to have certain options and BMW of Crystal Lake had it so, I was in the area and came by to check it out but had to get back home. So once I got home I called back and we put the deal together! This is my 10th BMW Auto which 7 have been brand new that I have ordered and one was European Delivery. Michelle had breakfast for us and a place all set up for our dogs to sit while getting the paperwork ready. I would recommend if your wanting a class act you should work with Michelle and Crystal Lake BMW. I love my X6 it looks nice in the stable next to my 2015 435i Coupe' and my 1987 325i Convertible!

DEALERRATER
Lori
Full Star Full Star Full Star Full Star Full Star
10-5-2019
The sales team @ Mazda of Crystal Lake made my car buying...

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

CARS
Lori
Full Star Full Star Full Star Full Star Full Star
10-5-2019
The sales team @ Mazda of Crystal Lake made my car buying...

The sales team @ Mazda of Crystal Lake made my car buying process effortless. They were very communicative and understanding of my needs. I would definitely recommend them!

CARS
Kate
Full Star Full Star Full Star Full Star Empty Star
10-4-2019
TURNING AN UGLY SITUATION INTO A POSITIVE EXPERIENCE

A week ago I was a very angry BMW owner. I had purchased two BMW's from Anderson in the past. I consider myself a BMW groupie because I have been driving BMW's since the 80's. I had faith that my 2007 X3 with 175,000 miles would go the distance to 300,000. This would not happen without investing thousands to correct major problems resulting in my major complaint with BMW of Crystal Lake. I was ill advised to keep my 2007. I was ready to purchase a Toyota simply because of the low maintenance. But then I spoke with Derrick thanks to the perseverance of Leah and he truly listened to my complaints. He researched the problem and his major concern was to restore my faith in the BMW product. Well done Derrick! You set me up with Heather. Heather has the skills of a professional counselor, educator and trusted advisor. She worked some magic for me. Found EXACTLY the X3 I wanted right down to the year 2017. I felt this dealership truly cared about my emotional connection to BMW and went out of their way to insure my loyalty to the product would continue. Wrapping up my experience (kudos to the finance guy) I met with Michelle. This one, like Heather, is gifted in bridging the generation gap. The patience she demonstrated "teaching" technology was unparalleled.

CARS
luethm
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Super Low Pressure and Pleasant Buying Experience

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership.

DEALERRATER
luethm
Full Star Full Star Full Star Full Star Full Star
10-3-2019
Super Low Pressure and Pleasant Buying Experience

We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership.

CARS
NPP
Full Star Full Star Full Star Full Star Full Star
10-1-2019
A great customer experience.

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

DEALERRATER
NPP
Full Star Full Star Full Star Full Star Full Star
10-1-2019
A great customer experience.

Michelle Canova went beyond the call of duty in providing the extra effort and her time to answer questions . She made the the purchase transaction very rewarding. She followed up with the sale and makes herself available to answer our questions about the vehicle both over the phone as well as in person.

CARS
Abby M.
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Excellent Experience

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

DEALERRATER
Abby M.
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Excellent Experience

Jordan was very informative. He really knew the product well and was able to answer all my questions. I did not go in looking to purchase a Mazda, but since he was so knowledgeable and helpful, I purchased this wonderful car. Excellent customer service skills! Thanks for everything Jordan!!! You Rock!!!

CARS
Andrew
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent service!!!

Best car buying experience I have ever had! Bob and Derrick were fantastic! No pushy sales tactics just friendly service to fit your needs. They follow through on all promises

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inethui
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent experience at the dealership

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

DEALERRATER
inethui
Full Star Full Star Full Star Full Star Full Star
9-26-2019
Excellent experience at the dealership

Ellen was so friendly and helpful for me to make decision on purchasing the BMW x5. I really enjoyed staying there and working with her.

CARS
STC Beamer
Full Star Full Star Full Star Full Star Full Star
9-25-2019
Outstanding Service and Follow Through! Best of the Best!

This was the most pleasant experience I have ever had purchasing a vehicle. Bob Miller was outstanding to work with. A true Pro. Heather Lublink and Michelle Canova were outstanding to deal with. I left there with full knowledge of my new ride. These guys are unmatched in service and professionalism.

DEALERRATER
Kalme
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Satisfying experience in working with Bob Miller.

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that they wanted my business.

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JP
Full Star Full Star Full Star Full Star Empty Star
9-19-2019
Good service, knowledgeable salesman

Bob Miller was very accommodating and courteous. Took time to go over the entire interior of the car and dashboard with me. I gave them 4 stars because I have limited experience with them at this time.

CARS
Kalme
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Satisfying experience in working with Bob Miller.

During my nine month search for my next car I visited with not only 3-other local Mazda dealers but also, looked at every major auto manufacture so to compare to the 2019 Mazda 3 (including a visit to Chicago 2019 Auto Show). My final choice was primarily based on best value for targeted affordability, quality and historic service record. Mazda won out because it met each of these with high merit and because Bob Miller and dealership staff provided me a good comfort level and confidence that they wanted my business.

CARS
happydriver
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Best car searching experience

Bob Miller and his colleague's work impressed us. Researching, testing, and negotiating for a new car has always been intimidating a task for me, especially the chats with dealers who know everything and have seen it all. Being able to search on our own pace, to obtain relevant knowledge and information to our advantage were what we wanted, and Bob helped us through without any trace of pressure. We happily purchased a Mazda CX5 and would recommend Bob to anyone in their process of searching for a new Mazda.

CARS
AaronBMWX5
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great buy - BMW X5

Michelle and the team at BMW Crystal Lake we're awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you've ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

DEALERRATER
AaronBMWX5
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great buy - BMW X5

Michelle and the team at BMW Crystal Lake we’re awesome to work with. I recommend everyone go see Michelle if you want the best car buying experience you’ve ever had. I purchased from out of state and they expedited my visit so I could get back on the road, and made sure I was comfortable and had the best experience as well. I will definitely buy my next BMW here!

CARS
Bimmer
Full Star Full Star Full Star Full Star Full Star
9-7-2019
The Place yo buy your car

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

DEALERRATER
Bimmer
Full Star Full Star Full Star Full Star Full Star
9-7-2019
The Place yo buy your car

The employees at this dealership were very courteous and friendly. All of my questions seem to be answered very honestly. The car I purchased was use however the service department did a excellent job preparing the car for sale. It was clean and looked almost new. I was happy to purchase this car from the dealer and have no buyers remorse. My sales representative, although new, was able to answer all of my questions and concerns

DEALERRATER
BMWX3Luxury
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Michelle Canova - Atypical Cars Sales Representative

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

DEALERRATER
Scott
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Great friendly service and follow-up.

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

CARS
BMWX3Luxury
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Michelle Canova - Atypical Cars Sales Representative

Excellent experience working with Michelle. She is not the typical pushy car sales rep, she is attentive, patient, and genuinely interested in you. Kudos Michelle!

CARS
Alex
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Easy, No-Hassle Car-Buying Experience

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team.

CARS
CarEnthusiast4Life
Full Star Full Star Full Star Full Star Empty Star
9-5-2019
Bob's great! Management is nothing special.

Bob sold me my 2020 X5 M50i and was very easy to work with and got me the answers I needed quickly. Would definitely work with Bob again! Management on the other hand made sure to bend me over for everything they could on my perfect condition trade in even after they had offered me $1,000 more the just a few weeks before the day I picked up my X5. Disappointing that a good sales experience had to be tainted by that. Something I'll remember when going to buy my next vehicle.

CARS
Scott
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Great friendly service and follow-up.

Ellen was great to work with. She had great follow-up with questions and made purchasing my vehicle from BMW of Crystal Lake a pleasure.

DEALERRATER
Alex
Full Star Full Star Full Star Full Star Full Star
9-5-2019
Easy, No-Hassle Car-Buying Experience

This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team.

CARS
mjm2062
Full Star Full Star Full Star Full Star Full Star
9-3-2019
Awesome Car Buying Experience

Although this was my first Mazda purchase experience my fiancee recommended BMW and Mazda of Crystal Lake to me. She had bought two cars from them and they have not disappointed. Knowledgeable, courteous treatment all thru the car buying process.

DEALERRATER
mjm2062
Full Star Full Star Full Star Full Star Full Star
9-3-2019
Awesome Car Buying Experience

Although this was my first Mazda purchase experience my fiancée recommended BMW and Mazda of Crystal Lake to me. She had bought two cars from them and they have not disappointed. Knowledgeable, courteous treatment all thru the car buying process.

CARS
Jinius
Full Star Full Star Full Star Full Star Full Star
9-2-2019
Great experience

I returned my BMW 5 Series here at end of lease, and leased an X5. The price is lower than that of two other BMW dealerships. Derek and Heather treated me really well, and the whole process, both return of my old BMW and lease of my new C5, went on really smoothly and pleasant. Their GM also came to me a couple of times, introduced himself and offer to help if needed. It's both professional and personal. I would rate my experience and this dealership a solid 10.

CARS
studlybmecoop
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Love my car

Bob Miller was very responsive and easy to work with. I had some problems getting documentation from the dealer but he helped me for weeks after the sale to make sure everything was right. Thanks!

DEALERRATER
Celloman
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Great buying experience

This is an outstanding dealership that will make you feel like family. The sales department will work with you on your purchase. The service department goes above and beyond to help you out

CARS
nk815
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Easy car buying

I had only planned on test driving a CX-9, but it get right so I went with it. Bob was not at all pushy and made the long process of buying easy. I got a lot of creepy car salesman vibes at a lot of the other dealerships we went to. This was not one of them.

DEALERRATER
nk815
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Easy car buying

I had only planned on test driving a CX-9, but it get right so I went with it. Bob was not at all pushy and made the long process of buying easy. I got a lot of creepy car salesman vibes at a lot of the other dealerships we went to. This was not one of them.

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Sak
Full Star Full Star Full Star Full Star Full Star
8-26-2019
Pleasant experience and Easy transaction

Nice staff, easy transaction from start to finish. Over my lifetime in buying cars in the luxury market this was probably the most painless experience.

CARS
Celloman
Full Star Full Star Full Star Full Star Full Star
8-26-2019
Great buying experience

This is an outstanding dealership that will make you feel like family. The sales department will work with you on your purchase. The service department goes above and beyond to help you out

DEALERRATER
TheBlackPope
Full Star Full Star Full Star Full Star Full Star
8-25-2019
Excellent follow-up, no pressure, very informative.

Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase.

CARS
TheBlackPope
Full Star Full Star Full Star Full Star Full Star
8-25-2019
Excellent follow-up, no pressure, very informative.

Bob Miller was very sincere, informative and patient. No pressure. No hassle. Heather assisted several times in coaching and tutoring me through the operative details of the car. Both actually followed up with me after the purchase.

CARS
Kpiller
Full Star Full Star Full Star Full Star Full Star
8-23-2019
Very relaxed/enjoyable experience!

Jordan make the car buying experience enjoyable from the beginning! He greeted us immediately and asked how he could help. He was not pushy. Very knowledgeable about the cars - happy to answer any questions, and if he didn't know he found the answer. He was even so nice as to good pick up another car from Anderson Volkswagen for my friend to test drive. Ask for Jordan if you go to BMW and you will actually enjoy buying a car!

DEALERRATER
Kpiller
Full Star Full Star Full Star Full Star Full Star
8-23-2019
Very relaxed/enjoyable experience!

Jordan make the car buying experience enjoyable from the beginning! He greeted us immediately and asked how he could help. He was not pushy. Very knowledgeable about the cars - happy to answer any questions, and if he didn’t know he found the answer. He was even so nice as to good pick up another car from Anderson Volkswagen for my friend to test drive. Ask for Jordan if you go to BMW and you will actually enjoy buying a car!

DEALERRATER
Cisneros
Full Star Full Star Full Star Full Star Full Star
8-21-2019
Outstanding experience!

My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience super fun and enjoyable. Thank you Mazda of Crystal Lake! 10 star!