Mazda of Crystal Lake
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
360 North Illinois Route 31, Crystal Lake, IL 60014
Mazda of Crystal Lake Phone
Mazda of Crystal Lake Directions
Sales: 815-455-4330
Service: 833-247-8921
Parts: 833-247-8922
Close
Close

WELCOME TO MAZDA OF CRYSTAL LAKE

Testimonials

CARS
Greg
Full Star Full Star Full Star Full Star Full Star
1-21-2020
So easy, no high pressure, very professional

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

DEALERRATER
Greg
Full Star Full Star Full Star Full Star Full Star
1-21-2020
So easy, no high pressure, very professional

All interactions were positive. I needed a quick replacement for my 1998 Volvo S70, and had a BMW X1 on my mind. They had a nice 2016 model available, certified (so I got benefit of keeping the warranty through the original end date). Rich: great financing options, no high pressure for the options. Michelle: highly professional, personable, well informed regarding the product and service, no high pressure. I am very satisfied.

CARS
Awickert
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Pleasant no nonsense experience. Just what I was looking...

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

DEALERRATER
Awickert
Full Star Full Star Full Star Full Star Full Star
1-15-2020
Pleasant no nonsense experience. Just what I was looking...

Pleasant no nonsense experience. Just what I was looking for. Ellen was patient and engaging. Thank you! I would recommend your dealership to anyone in the market for a quality car from a quality dealership.

CARS
Chirogirlgirl
Full Star Full Star Full Star Full Star Full Star
1-14-2020
We had a great experience at this dealer. Our sales...

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

DEALERRATER
Chirogirlgirl
Full Star Full Star Full Star Full Star Full Star
1-14-2020
We had a great experience at this dealer. Our sales...

We had a great experience at this dealer. Our sales person James was so helpful and knowledgeable. This is our first Mazda and we love it!

CARS
drjohn
Full Star Full Star Full Star Full Star Full Star
1-10-2020
This is my seventh BMW purchase from Anderson Motors....

This is my seventh BMW purchase from Anderson Motors. They have always taken very good care of me, and I know many of the people who are there and they are always friendly. To trade in my X3 for a new X3.

DEALERRATER
Miranda
Full Star Full Star Full Star Full Star Full Star
1-7-2020
I was truly satisfied and impressed with my experience at...

I was truly satisfied and impressed with my experience at BMW and Mazda of Crystal Lake. Michelle was wonderful in helping me to find a car I was happy with and taking time to go over all the features. The process was made very easy for the buyer...no hassle. The dealership also did a great job with making the experience special for the buyer by creating a “Congrats on your new car” sign, which I enjoyed. I had a very wonderful experience. I was also introduced to multiple members of the team and made to feel very comfortable. 5 star rating all the way!!!

CARS
Miranda
Full Star Full Star Full Star Full Star Full Star
1-7-2020
I was truly satisfied and impressed with my experience at...

I was truly satisfied and impressed with my experience at BMW and Mazda of Crystal Lake. Michelle was wonderful in helping me to find a car I was happy with and taking time to go over all the features. The process was made very easy for the buyer...no hassle. The dealership also did a great job with making the experience special for the buyer by creating a "Congrats on your new car" sign, which I enjoyed. I had a very wonderful experience. I was also introduced to multiple members of the team and made to feel very comfortable. 5 star rating all the way!!!

CARS
Denise
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Jordan was amazing! Very patient with me and not pushy at...

Jordan was amazing! Very patient with me and not pushy at all! He really cares about the needs of his customers!! Thanks to Jordan, Jim and the whole Mazda team for making my car buying experience awesome!! I love my new Mazda!!

DEALERRATER
Denise
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Jordan was amazing! Very patient with me and not pushy at...

Jordan was amazing! Very patient with me and not pushy at all! He really cares about the needs of his customers!! Thanks to Jordan, Jim and the whole Mazda team for making my car buying experience awesome!! I love my new Mazda!!

CARS
pjg5154
Full Star Full Star Full Star Full Star Full Star
1-1-2020
Outstanding service, from my first step in to show room...

Outstanding service, from my first step in to show room to the delivery. I would recommend Anderson BMW to everyone! Wishing all a successful 2020.

CARS
niemasz
Full Star Full Star Full Star Full Star Full Star
12-31-2019
Great Service

The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered.

DEALERRATER
niemasz
Full Star Full Star Full Star Full Star Full Star
12-31-2019
Great Service

The buying experience was non-pressured and Ellen listened to what I was looking for. We were able to identify the perfect vehicle and at a reasonable price. Everything promised was delivered.

DEALERRATER
daqil
Full Star Full Star Full Star Full Star Full Star
12-28-2019
very helpful!

very helpful and great customer service made the process very smooth, Ellen helped us in finding the car we wanted and she was very helpful and professional in helping, making the process smooth and prompt, made it very comfortable. Would definitely recommend anyone to seek her.

CARS
daqil
Full Star Full Star Full Star Full Star Full Star
12-28-2019
very helpful!

very helpful and great customer service made the process very smooth, Ellen helped us in finding the car we wanted and she was very helpful and professional in helping, making the process smooth and prompt, made it very comfortable. Would definitely recommend anyone to seek her.

DEALERRATER
ryanwold9
Full Star Full Star Full Star Full Star Full Star
12-25-2019
Great customer service made the buying process easy and...

Great customer service made the buying process easy and hassle free. Helped get me an awesome finance deal! Definitely the best dealership I’ve worked with!

CARS
ryanwold9
Full Star Full Star Full Star Full Star Full Star
12-24-2019
Great customer service made the buying process easy and...

Great customer service made the buying process easy and hassle free. Helped get me an awesome finance deal! Definitely the best dealership I've worked with!

DEALERRATER
Rebecca
Full Star Full Star Full Star Full Star Full Star
12-24-2019
The whole staff was excellent, friendly and very...

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car.

CARS
Asrat
Full Star Full Star Full Star Full Star Full Star
12-23-2019
Above and Beyond

My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satisfaction. That impression of mine was certified by Dan's commitment in securing my business and carried through Bob's accommodations from the lot to the service lane throughout the purchase process. I received expert guidance in the specifications and features of my used Mazda and follow up communications with inquiries for questions and concerns and had prompt and fair responses and resolutions. It is my deepest belief that such an above and beyond customer service should be the industry standard.

DEALERRATER
Asrat
Full Star Full Star Full Star Full Star Full Star
12-23-2019
Above and Beyond

My initial impression of BMW and Mazda of Crystal Lake was that of their high regard for achieving esteemed reputation through absolute customer satisfaction. That impression of mine was certified by Dan's commitment in securing my business and carried through Bob's accommodations from the lot to the service lane throughout the purchase process. I received expert guidance in the specifications and features of my used Mazda and follow up communications with inquiries for questions and concerns and had prompt and fair responses and resolutions. It is my deepest belief that such an above and beyond customer service should be the industry standard.

CARS
Rebecca
Full Star Full Star Full Star Full Star Full Star
12-22-2019
The whole staff was excellent, friendly and very...

The whole staff was excellent, friendly and very accommodating. They even surprised me with my luxcare package for interior protection. Right away. I lease. So I evaluate the dealership as much as I consider the car.

CARS
Happy new car owner!!
Full Star Full Star Full Star Full Star Full Star
12-19-2019
First class Mazda dealership!

If you're looking for top-notch customer service Anderson motor company is amazing! Bob Miller was knowledgeable courteous and helpful. Bob made purchasing a new car a delightful experience from start to finish. I highly recommend this professional client advisor and the dealership for your next new car!

CARS
Dana
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Bob, Heather, and Leah were wonderful to work with. They...

Bob, Heather, and Leah were wonderful to work with. They made buying a car from out of state very easy. They were so helpful and accommodating.

DEALERRATER
Dana
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Bob, Heather, and Leah were wonderful to work with. They...

Bob, Heather, and Leah were wonderful to work with. They made buying a car from out of state very easy. They were so helpful and accommodating.

DEALERRATER
Steve
Full Star Full Star Full Star Full Star Full Star
12-14-2019
Purchased a used car

Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommend him to anyone.

CARS
Steve
Full Star Full Star Full Star Full Star Full Star
12-14-2019
Purchased a used car

Many thanks to James Orton who made my buying experience a pleasurable one.He went over a above to make sure everything went smoothly.I would recommend him to anyone.

CARS
hansmast
Full Star Full Star Full Star Full Star Full Star
12-12-2019
Very kind staff and attention to detail. Very happy with...

Very kind staff and attention to detail. Very happy with my new car purchase. Bob was a great help during the sales process.Thank you BMW.

DEALERRATER
Don Roulo
Full Star Full Star Full Star Full Star Full Star
12-10-2019
We were extremely pleased with our car purchasing...

We were extremely pleased with our car purchasing experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderson to others.

CARS
Don Roulo
Full Star Full Star Full Star Full Star Full Star
12-10-2019
We were extremely pleased with our car purchasing...

We were extremely pleased with our car purchasing experience. Bob Miller, our client advisor, was terrific to work with, as was the management and business staff. We would certainly recommend Anderson to others.

DEALERRATER
stephhayek
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Thank you, Bob Miller, for all the attention, support,...

Thank you, Bob Miller, for all the attention, support, and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade in and what I could manage financially. I also appreciated the friendly staff that I also spoke with while there on several occasions.

CARS
stephhayek
Full Star Full Star Full Star Full Star Empty Star
12-8-2019
Thank you, Bob Miller, for all the attention, support,...

Thank you, Bob Miller, for all the attention, support, and patience answering all my questions and concerns. As a first time "new" car buyer, I had much to ask especially about what I'd planned to trade in and what I could manage financially. I also appreciated the friendly staff that I also spoke with while there on several occasions.

DEALERRATER
lucas
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Overall very pleasant, respectful staff.

Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something.

CARS
lucas
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Overall very pleasant, respectful staff.

Jordan knows his product, and is a "car guy". Approaches his sales role in which I do. Facilitate the customer buying something from me, instead of trying to sell them something.

CARS
Nay1562
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Excellent, best buying experience I've had. They answered...

Excellent, best buying experience I've had. They answered all my questions, even bringing in a service rep to answer questions about common mechanical issues.

DEALERRATER
JCombs
Full Star Full Star Full Star Full Star Full Star
12-4-2019
My husband and I just happened to stop here after an...

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical nonsense you experience with most dealerships. James answered all of our questions and gave us the time we needed to decide, he was not pushy at all. When we went back to officially purchase and pick up the vehicle, it was a quick, painless process. James was even kind enough to call me the next morning to ask how everything was going and see if I had any questions about the new car. It was our best car buying experience yet, would definitely recommend them!

CARS
JCombs
Full Star Full Star Full Star Full Star Full Star
12-1-2019
My husband and I just happened to stop here after an...

My husband and I just happened to stop here after an unpleasant experience at another nearby dealer. We met with James who was so nice and was very aware of the time constraint we were on. We were able to come to an agreement on a fair price for the vehicle pretty easily without the typical nonsense you experience with most dealerships. James answered all of our questions and gave us the time we needed to decide, he was not pushy at all. When we went back to officially purchase and pick up the vehicle, it was a quick, painless process. James was even kind enough to call me the next morning to ask how everything was going and see if I had any questions about the new car. It was our best car buying experience yet, would definitely recommend them!

DEALERRATER
Ttripspainting
Full Star Full Star Full Star Full Star Full Star
11-29-2019
We just purchased a new Mazda CX-9 from Anderson Mazda....

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

DEALERRATER
wilhelm.a.m
Full Star Full Star Full Star Full Star Full Star
11-29-2019
Ethan was terrific working with us to get us a great deal...

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

CARS
wilhelm.a.m
Full Star Full Star Full Star Full Star Full Star
11-29-2019
Ethan was terrific working with us to get us a great deal...

Ethan was terrific working with us to get us a great deal on our Cx9 lease. This is the fifth vehicle our family has purchased or leased from Anderson.

CARS
Ttripspainting
Full Star Full Star Full Star Full Star Full Star
11-29-2019
We just purchased a new Mazda CX-9 from Anderson Mazda....

We just purchased a new Mazda CX-9 from Anderson Mazda. We worked with Bob and had a remarkable experience! There were no high pressure sales tactics which my husband and I appreciated a great deal! Bob was very knowledgeable and A great guy!

CARS
Ken L
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Pleasant Buying Experience

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very pleased with all aspects of this dealership!

CARS
RCROSS428
Full Star Full Star Full Star Full Star Full Star
11-28-2019
BMW of Crystal Lake sets the standard of exceptional service

I have purchased three BMW's over the past 15 years from BMW of Crystal Lake. Their professionalism and friendly service set the standard for other dealerships to achieve. The entire staff from the Client Advisor, Internet Coordinator, Sales Manager, and the BWM Genius Representative were extremely friendly with a no pressure sale. Combine all of this with an outstanding Service Department you can't go wrong. I highly recommend BMW of Crystal Lake.

DEALERRATER
Ken L
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Pleasant Buying Experience

My buying experience was very good. Working with Bob Miller and the Sales Management team was extremely comfortable and painless. This was the 2nd Mazda vehicle we purchased from this dealership and it won't be our last. The service team at Anderson is also real solid. Overall, we have been very pleased with all aspects of this dealership!

DEALERRATER
J Santos
Full Star Full Star Full Star Full Star Full Star
11-27-2019
These guys are unreal! Rob (service advisor) and Ersom...

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn’t. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn’t duplicate the problem 4 times despite me showing it to them, and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try because I had heard good reviews. Rob and Ersom went above and beyond to make sure my problem was fixed. Ersom foam insulated virtually the entire car, tested each speaker individually, put all my components back together properly (something that Evanston failed to do twice), cleaned the interior of the car (Evanston left two massive smudges on my white leather interior once), filled my tank and cleaned the whole interior and exterior. Rob kept me in the loop the whole time, texting me updates over the course of the two weeks they had the car. NIGHT AND DAY is all I gotta day. Car sounds great too but I’m more impressed with the customer service! I know crystal lake is a hike from the north shore but xxxx it was worth it! Thanks Rob and Ersom!

YELP
Julio S.
Full Star Full Star Full Star Full Star Full Star
11-27-2019
Julio S.

These guys are unreal! Rob (service advisor) and Ersom (technician) did what other Mazda dealers wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate the problem 4 times and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try. Rob and Ersom went above and beyond to make sure my problem was fixed. They foam insulated virtually the entire car, tested each speaker individually, put all my components back together properly (something that Evanston failed to do twice), cleaned the interior of the car (Evanston left two massive smudges on my white leather interior once), filled my tank and cleaned the whole interior and exterior. NIGHT AND DAY is all I gotta day. Car sounds great too but I'm more impressed with the customer service! I know crystal lake is a hike from the north shore but damn it was worth it! Thanks Rob and Ersom!

CARS
J Santos
Full Star Full Star Full Star Full Star Full Star
11-27-2019
These guys are unreal! Rob (service advisor) and Ersom...

These guys are unreal! Rob (service advisor) and Ersom (technician) did what my other Mazda dealer wouldn't. I came in with car rattle issues on my brand new Mazda 3 2019. I took the car back to Mazda of Evanston 4 times to get the problem solved and nothing. They claimed they couldn't duplicate the problem 4 times despite me showing it to them, and sent me on my way. I had enough and drove an hour to Crystal Lake to give these guys a try because I had heard good reviews. Rob and Ersom went above and beyond to make sure my problem was fixed. Ersom foam insulated virtually the entire car, tested each speaker individually, put all my components back together properly (something that Evanston failed to do twice), cleaned the interior of the car (Evanston left two massive smudges on my white leather interior once), filled my tank and cleaned the whole interior and exterior. Rob kept me in the loop the whole time, texting me updates over the course of the two weeks they had the car. NIGHT AND DAY is all I gotta day. Car sounds great too but I'm more impressed with the customer service! I know crystal lake is a hike from the north shore but xxxx it was worth it! Thanks Rob and Ersom!

DEALERRATER
J Curto
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Great & Kind Service

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

CARS
J Curto
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Great & Kind Service

"Kind" is not a word you often hear with regard to automotive service, but the folks at Anderson BMW are just kind... nice people who listen, solve problems and communicate effectively. Oh, and they do a great job with the car, too!

CARS
Stew
Full Star Full Star Full Star Empty Star Empty Star
11-25-2019
Got a great car at a great price but it took forever....

Got a great car at a great price but it took forever. They were nice, friendly but very slow and a little disorganized. It was almost two hours before I actually got to see the car that I drove 80 miles to come see. And when my offer and financing was approved, it was almost another two hours until I met with the business manager. There was also a discount that I was lead to believe would be applied in full but was then reduced by half until I objected. Not the best buying experience.